Service Guarantees

• 7-day satisfaction guarantee with free re-clean

• One month to arrange re-clean after reporting

• Payment required upfront

• Damage claims must be reported within 72 hours with photos

• Insurance covers major incidents (£250 excess)
  

Cleaning Equipment

• Home Clean: We provide products/cloths, you provide vacuum/mop

• End of Tenancy/After-build: All equipment provided

• Add-on services available: ironing, appliance cleaning, blind/carpet cleaning
  

Our Team

• DBS-checked, insured professionals

• Regular cleaner assigned for recurring bookings

• Trained for residential and commercial spaces

• Above London Living wage + tips welcome

• Pet-friendly cleaners available
  

Booking & Scheduling

• Next-day booking available until 6pm

• 48-hour cancellation/rescheduling policy

• Package pricing without time limits

• Commercial spaces: 2-hour minimum

• Serving all London postcodes the way you tell your story online can make all the difference.

Property Types

• Residential deep cleaning

• End of tenancy (empty properties)

• After-build/construction cleaning

• Commercial spaces

• Airbnb properties (no host duties)

Payment & Add-ons

• Full payment required at booking

• Additional services:

  • Ironing

  • Appliance cleaning

  • Kitchen cupboards

  • Blind/carpet cleaning

  • Laundry folding

Support

• Customer service: Response within 24 hours

• Cleaning instructions can be added during booking

• Special requirements noted in 'Additional Notes'

• Report concerns within 7 days for guarantee