PRIVACY NOTICE

Privacy Policy

Effective Date: January 12, 2024

Hausley Spaces (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (hausleyspaces.com) and use our services.

1. Information We Collect

We collect the following types of personal data:

1.1 Information You Provide to Us

• Contact Information (e.g., name, email, phone number, address) when you request a quote, book a service, or contact us.

• Billing Information (e.g., payment details, billing address) when making a purchase.

• Feedback and Reviews provided through our website, surveys, or social media.

1.2 Automatically Collected Information

• Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, and operating system.

• Usage Data: We track interactions with our website, such as pages visited, time spent on the site, and referral sources.

1.3 Information from Third Parties

• If you book our services through third-party platforms, we may receive relevant personal data from them.

• We may collect publicly available information from social media when you interact with our profiles.

2. How We Use Your Information

We use your personal data to:

Provide, manage, and improve our cleaning services.

Process payments and send invoices.

Respond to inquiries and customer support requests.

Send appointment confirmations, updates, and marketing (if consented).

Improve our website and customer experience.

Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contractual Necessity – When processing is required to fulfill a service (e.g., booking a cleaning).

• Legitimate Interests – To improve services, prevent fraud, and ensure security.

• Consent – When you opt-in to marketing communications.

• Legal Obligation – When compliance with laws requires data retention.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers (e.g., payment processors, subcontractors) to facilitate cleaning services.

• Legal Authorities if required by law or to protect our legal rights.

• Marketing Partners if you consent to receive promotional materials.

All subcontractors working with Hausley Spaces are DBS-checked and adhere to strict confidentiality policies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

• Booking records: 6 years (for tax and legal compliance).

• Customer inquiries: 12 months unless longer retention is necessary.

• Marketing data: Until you withdraw consent.

6. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete information.

Request Deletion of your data (except where required by law).

Withdraw Consent for marketing at any time.

Restrict Processing under certain conditions.

Data Portability (receive a copy of your data).

To exercise these rights, email info@hausleyspaces.com. We will respond within 30 days.

7. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:

Secure encryption for transactions.

Restricted access to personal data.

Regular security audits and compliance checks.

However, no method of transmission over the internet is 100% secure, so we encourage users to take precautions when sharing sensitive information online.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze visitor behavior. You can manage cookie preferences in your browser settings.

Types of Cookies We Use:

Essential Cookies – Required for website functionality.

Analytics Cookies – Help us improve the website experience (Google Analytics).

Marketing Cookies – Used for advertising (only if you opt-in).

For more details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy policies of these third parties. Please review their policies before providing personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

For any questions or data requests, please contact:

Email: info@hausleyspaces.com