Terms and Conditions
Effective Date: January 12, 2024
Welcome to Hausley Spaces. These Terms and Conditions (“Terms”) govern your use of our website (hausleyspaces.com) and our cleaning services. By booking a service or using our website, you agree to these Terms. Please read them carefully.
1. Definitions
• “Company,” “we,” or “us” refers to Hausley Spaces, a professional cleaning service provider in the UK.
• “Client” or “you” refers to any person or business using our services.
• “Services” refer to all cleaning solutions offered by Hausley Spaces, including domestic, commercial, and end-of-tenancy cleaning.
• “Subcontractor” refers to the professional cleaners we work with.
2. Booking and Payments
2.1 Booking Process
• All bookings must be made through our website, email, or phone.
• We confirm bookings via email or text. Your service is not confirmed until you receive this confirmation.
• Clients must provide accurate details about their property size, condition, and cleaning requirements.
2.2 Pricing and Payment
• Prices are listed on our website and may be subject to change.
• Payments must be made before or on the day of service.
• We accept payments via credit/debit cards, bank transfers, and online payment methods.
• Late payments may incur additional fees.
2.3 Deposits and Cancellations
• A deposit may be required for certain services, such as deep cleans or large properties.
• Clients must provide at least 48 hours’ notice for cancellations or rescheduling.
• Cancellations with less than 48 hours’ notice may be charged 50 percent of the booking fee.
• If our team cannot access the property at the agreed time, the service will be considered canceled, and the full fee may be charged.
3. Services Provided
3.1 Scope of Work
• We offer regular domestic cleaning, deep cleaning, end-of-tenancy cleaning, post-construction cleaning, and commercial cleaning.
• We do not provide:
• Pest control
• Heavy lifting
• Disposal of hazardous materials
• Structural repairs
3.2 Service Guarantee
• We offer a seven-day satisfaction guarantee. If you are not satisfied with the service, notify us within seven days, and we will arrange a re-clean.
• The re-clean is only applicable to areas covered in the original booking.
3.3 Access to Property
• The client must provide clear instructions for property access.
• If the cleaner is unable to enter the premises due to lack of access, the full service fee may be charged.
• We are not liable for security issues related to lost keys or unlocked doors after service.
4. Client Responsibilities
• Provide a safe and sanitary working environment.
• Inform us of any fragile or valuable items before cleaning.
• Ensure pets are secured during cleaning.
• If additional time is required due to unforeseen circumstances, such as excessive dirt or extra rooms, we may charge extra.
5. Liability and Insurance
5.1 Damage and Liability
• Our cleaners take great care, but accidents can happen.
• We are not responsible for damage to items not disclosed as fragile or requiring special care.
• We have public liability insurance to cover accidental damage caused by our team.
• Damage claims must be reported within 24 hours of the service.
5.2 Health and Safety
• Our team follows strict health and safety guidelines.
• We reserve the right to refuse service in unsafe environments, such as properties with pest infestations or extreme hoarding conditions.
5.3 Subcontractors
• Our subcontractors are DBS-checked, insured, and equipped with their own cleaning materials.
• We do not guarantee the same cleaner for every visit unless otherwise agreed.
6. Complaints and Disputes
• If you are unhappy with our service, please contact us at info@hausleyspaces.com within seven days.
• We will investigate and, if necessary, arrange a re-clean or partial refund.
• Complaints beyond seven days may not be considered.
7. Privacy Policy
• We collect and process personal data in accordance with our Privacy Policy.
• We do not sell or share your personal information with third parties without consent.
8. Cancellation by Hausley Spaces
• We reserve the right to cancel or reschedule a booking due to:
• Unforeseen circumstances such as staff illness or severe weather.
• Unsafe working conditions.
• Non-payment or late payment of fees.
• In such cases, we will notify the client as soon as possible and offer a reschedule or full refund.
9. Termination of Services
• We may refuse or terminate services if:
• A client is abusive or disrespectful toward our staff.
• Payment is not received as agreed.
• There is a violation of these Terms and Conditions.
10. Force Majeure
We are not liable for failure to provide services due to events beyond our control, including but not limited to:
• Natural disasters
• Public transport strikes
• Severe weather conditions
• Pandemics or lockdowns
11. Governing Law
These Terms are governed by UK law. Any disputes shall be resolved in UK courts.
12. Contact Information
For any questions or concerns about these Terms, please contact us:
Email: info@hausleyspaces.com